This six-part training series is designed for all staff members to establish protocols and improve relations (staff-client, staff-staff, and staff-management/doctor). The objective of the series is to build staff member value, compliance, and practice support.
Staff Compliance Training Sessions:
1 hour sessions for up to 14 attendees.
Two – 1 hour sessions per month chosen from any of the staff training sessions (Staff Compliance, Receptionists, Assistants, or Technicians series) included in the Staff Training Program package.
Building the Relationship, Professionalism 101, Phone Etiquette and Technique, Route
Service-Focused Agenda, Educational Method to Marketing to Clients, Patient Follow-Up, Top Client Education Topics
Front Office / Back Office, The “Gray” Area, Duties and Responsibilities, Protocols, Failure to Follow-Through, Rewards and Consequences, Strengthening the Core
4-Building Individual Value I
The Individual’s Wants and Needs vs. The Clinic’s Wants and Needs, Being an Effective Team Member, Promotion Within the Team
5-Building Individual Value II
Strength in Value, The Dreaded 5 Letter Word…Quota, Personal Failure and the Turn-Around, Incentives
6-The Doctor-Staff Relationship
Hierarchy of Power, Communication, Protocols. Delegation of Duties, Responsibilities, Attitude adjustments and Mutual Respect